Useful Information

Terms & Conditions


Watersong Dream Villa Terms &Conditions

 Booking and Payment

  The person who signs the booking contract is responsible for all payments in    respect of the booking.  Reservations will be confirmed upon payment of a     
  non-refundable deposit of £200 per villa, per week, or part week.  This       
  amount should be sent within 5 days of the initial telephone or e – mail       
  booking, or your option will be automatically released. The balance should be    paid no later than 8 weeks prior to the commencement of rental.
We reserve    the right to treat the booking as cancelled if we do not receive the balance    
  by the due date. 
Should payment not arrive by this time the booking may be
  cancelled and the cancellation charges below will come into effect.  Full 
  payment will be required for bookings made within 8 weeks of departure. 
  Only the individuals shown on the booking form are allowed in the villa up to    a  maximum of 12.  Recreational Vehicles are not allowed on Watersong          


You may cancel your booking at any time.  Cancellation charges will apply as follows:

If the balance of payment is not made in full 8 weeks prior to the commencement of the rental, we reserve the right to cancel the booking and the deposit will be forfeit. If you should have to cancel your reservation, please notify us in writing immediately.  In the event of cancellation, the following charges apply: 9 weeks or more prior to the arrival date Loss of deposit (in some cases this can be transferred to another date) 8 weeks or - 100% Rental Charge. For most reasons beyond your control cancellations will be covered by your Travel insurance. 

We will endeavour to re-let the villa on similar terms if you cancel.  If we are successful in doing so, the deposit only will be forfeited.  All cancellations must be confirmed by the person named on the booking form.

Unavoidable Changes

If circumstances arise beyond our control, we reserve the right to cancel the booking and in such event all sums paid will be refunded.  No interest or compensation will be paid.  Or alternatively, subject to availability we will offer alternative premises of similar standard if a major change in the booking is necessary.  If this is necessary, we will endeavour to give as much notice as is reasonably possible.

However, if the guest does not wish to be relocated then all sums paid for the property shall be returned without interest or compensation.

Security Deposit

A conditional refundable security deposit of £250 ($350) will be charged with the final balance to cover any breakage, damage or losses whilst staying in the villa.  The guest is solely responsible for any damages or breakages that may be caused to the villa or its contents.  All or part of the security deposit may be retained by them to cover excess cleaning costs, replacement or repairs to the villa or its contents, excessive utility bills, e.g. leaving appliances on throughout your stay or created by external doors being left open whilst the air-conditioning is on.  The management company will check the villa before and after a guest rental.

Any defects or damage found on arrival must be notified to the Management Company within 24 hours of arrival or you may be held liable. Arrival/Departure

The premises will be available for occupation from 4.00pm on the first day of the rental period and must be vacated by 10.00am on the day of departure.


No liability is accepted by the owner or their Management Company whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool.  This waiver extends to people visiting the villa as guests of the guest(s).

Pool/spa heat

We will endeavour to ensure that the pool temperature will reach a maximum 89 degrees F and spar 101 degrees F, however these temperatures cannot be guaranteed.  Sometime things do go wrong with pool heat or filtration systems that are beyond our control.  Should this occur we will do everything in our power to correct the situation, if we are unable to correct the situation within a reasonable time we will refund a fair proportion of the price we have charged for the defective service (e.g. pool heat).

Watersong Resort

Watersong Resort is owned and managed by the Watersong Home Owners Association and as such we cannot be held responsible for the availability of amenities.  However, we do expect the amenities described within our website to be available between the hours of 10.00am and 5.30pm as a minimum.

Watersong is also the natural habitat for lots of animals and birds, which is one of the reasons it is such a lovely community.  Please do not feed any of the wildlife (it’s actually illegal in Florida) and for safety don’t allow children near to the edge of our lakes.  The owners and management company cannot be held responsible for any incidents or injury as a result of any interaction with wildlife.

Boats, trailers, commercial vehicles, recreational vehicles and motor homes are not allowed on Watersong, there is space available for parking on either side of the entrance road as you turn into Watersong from US 17-92 (Before Gatehouse).

Whilst we want you to have a great time and enjoy your stay with us, we would ask you to be mindful of making excessive noise, particularly playing music too loud.  Guests who persist in making an unacceptable amount of noise may be asked to leave by either the owners, management company or Home Owners Association, should this occur no monies will be refunded.


If you have more than two vehicles, please park the additional vehicles on the club house car park across the road.  Vehicles parked on the road, grass or blocking the sidewalk will be towed away and there will be a charge to get your vehicle back.


The guest is responsible for taking out adequate insurance to cover all risks.

No liability is accepted by the owner for loss of mains services or failure of appliances, loss of use of pool, nor any actions taken in the vicinity of the property by any authority over which the owner has no control. The alarm system is linked to a monitoring station and must be used when the villa in not habited.

The villa is situated on a new community which is still under construction, the owner or the Management Company cannot be held responsible for any ongoing construction or alterations to existing villas or any noise on or around the community.

Force Majeure

The owner or their Management Company do not accept any liability whatsoever and no compensation or other payment will be made for loss, damage or injury caused by Force Majeure (e.g. war, strikes, adverse weather, disasters, earthquakes, terrorism, transportation or other events beyond the owner’s control).

Smoking Policy

For the comfort and safety of our guests, smoking is not permitted anywhere in the home. However, guests may smoke in the pool area and surrounding gardens.  Ashtrays are provided for guests use.  If guests are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc...

Cooking Smells

Certain foods such as curries, spices, fish, shellfish can produce a pungent smell or odour when being cooked.  These odours then get into the structure, fixtures and fittings of the villa.  Some of these cooking odours stay and are near impossible to get out of the villa before the next guests arrives without specialised cleaning.

As such please do not cook highly pungent smelling foods in the villa.  This is in consideration of not only us and the cleaning staff but also the next guests who may not appreciate the same cooking smells etched into the villa fabrics.  If we do have purchase the services of specialist cleaners or spend extra time and materials cleaning the villa we will deduct these extra costs your security deposit.

Animals and Pets

Animals and pets are not permitted in the villa. 


For the comfort of guests, we have installed digital cable TV, UNDER NO CIRCUMSTANCES SHOULD GUESTS ORDER PAID TV SERVICES.  Whilst we have made every endeavour to ensure that this cannot happen any charges made by the cable company for any paid services, will be paid for by the lead guest resident in the villa at the time of ordering.

Some of the content of the digital channels may not be suitable for children.  It is the parent’s/guardian’s responsibility to monitor any viewing of any channel.


In the unlikely event that you should have a problem with our rental home or its facilities, please bring this to the attention of our Management Company immediately so they can investigate and attempt to resolve the issue locally.

If you are still dissatisfied with the outcome, please send the complaint in writing to our management company within 14 days of your return home and send us a copy.

If you do not bring your complaint to our management company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist you with your complaint - we cannot try to put things right for you when you have returned home!

Please note, however, that we cannot accept responsibility for the actions or omissions of our management company staff or the staff on the complex.

Passports and Visas:

TheUS Visa Waver Programme allows most British Citizen passport holders to entre the US for up to 90 days without a visa, but you will need to get authorisation from the Electronic System for Travel Authorisation (ESTA) at least 72 hours before you travel.

Also, from 1st April 2016 all travellers wishing to entre the US under the ESTA programme will need to hold a passport with an integrated chip (e-passport). 

It is your responsibility to ensure you comply with all US entry requirements.  For more information visit

Submission of the booking form constitutes acceptance of a contract on these terms subject to English Law and the exclusive jurisdiction of the English Courts.